Passware provides a 30-day Money Back Guarantee when any product does not function as advertised on the website or in help files.
Passware stands by its products and provides its customers with the most reliable and up-to-date password recovery solutions as well as excellent customer support service.
- Products must be returned within 30 days from the date of their purchase.
- Customers are required to produce evidence of the problem, e.g. screenshots, sample files, etc. upon request of Passware Customer Support representative.
NOTE: For some types of files, such as MS Office 2007-2016 documents, RAR archives, and other types marked as "Brute-force Recovery" in the specifications table, password recovery process is time-consuming. In this case, only the password recovery speed is guaranteed, but the time required to check all the passwords for this file depends on the password settings. Therefore, a long password recovery process is not a reason for a refund.
- Full purchase prices are refunded, excluding shipping costs.
- Single-use products (marked "for one file only") are non-refundable, regardless of the refund reason.