Passware provides a 30-Day Money-Back Guarantee if any product does not function as advertised. Passware stands by its products and provides its customers with the most reliable and up-to-date password recovery solutions, as well as excellent customer support service.
- Products must be returned within 30 days from the date of purchase.
- Customers are required to provide evidence of the problem, i.e. screenshots, sample files, etc., upon the request of a Passware Customer Support representative.
- Full purchase prices are refunded, excluding shipping costs.
Limitations: For some types of files, such as MS Office 2007-2019 documents, RAR archives, and other types marked as "Brute-force Recovery" in the specifications table, the password recovery process is time-consuming. In this case, the password recovery speed is guaranteed, but the time required to check all the passwords for this file depends on the password settings. Therefore, a long password recovery process is not a reason for a refund.
- Single-use products (marked "for a single file only") are non-refundable, regardless of the refund reason.
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