Why do I sometimes get random characters instead of the original passwords?
Passwords for databases, such as QuickBooks, FileMaker, MYOB, as well as passwords to modify Word and Excel files, can be reset instantly. Our software instantly generates new passwords to unprotect such files. It is normal for a new password to look like a set of random characters. Just copy and paste the new password to unlock your file.
To unlock your QuickBooks or FileMaker database, make sure you open the same file that was processed by our software. The new passwords will not work with the original file or its backup copy.
For password-protected Visual Basic projects in MS Office files, our software generates new passwords and creates unprotected files. These new passwords work with the unprotected files only, and do not work with the original files.