Problems with GPU acceleration

Q: Why Passware Kit does not use a GPU when recovering a password for my file?

A: The most probable reason is that the password recovery process for this type of file can not be accelerated. Passware Kit uses GPU acceleration for: MS Office 2007-2013 documents, Zip, 7-Zip and Rar archives, PGP, BitLocker, TrueCrypt, FileVault2 and Apple DMG disk images, Android and iTunes backups, Android mobile images, Mac keychain and Lotus Notes ID files. Such types of files are marked with the "Hardware acceleration possible" message as displayed below:

The full list of file types, for which the password recovery process can be accelerated with GPU cards, is displayed on the website at:
http://www.lostpassword.com/hardware-acceleration.htm#speeds

Other types of files are not supported for GPU acceleration. Also note that some file types, such as BitLocker, TrueCrypt and PGP disk images, as well as 7-Zip archives and Lotus Notes ID files, can be currently accelerated with NVIDIA cards only, not AMD.

Q: Why Passware Kit does not use a Tableau TACC when recovering a password for my file?

A: First of all, make sure that you are using a 32-bit version of Passware Kit. The 64-bit version does not support TACC.

As with GPU acceleration, not all types of files support TACC acceleration. Please check your file type at:
http://www.lostpassword.com/hardware-acceleration.htm#speeds 

Q: What models of GPU cards does Passware Kit support for hardware acceleration?

A: Passware Kit supports all models of NVIDIA and AMD (ATI) cards (CUDA, CAL, OpenCL technologies).  

Q: How do I know that Passware Kit is using my GPU card for acceleration of the password recovery process?

A: When Passware Kit is using a GPU card, it displays a message "Using GPU device..." in the Log tab as shown below:

Q: Why is the password recovery speed on my NVIDIA card much lower than advertised?

A: First of all, you can compare the password recovery speed on your computer with our tests, which are displayed at:
http://www.lostpassword.com/hardware-acceleration.htm#speeds

If the speed on your computer is much lower than the one listed on our website, try updating the driver for your GPU. You can download the latest driver on NVIDIA website (make sure to install the correct version of the driver in accordance with your OS: 32-bit or 64-bit).

Q: Why not all of my NVIDIA cards are used by Passware Kit?

A: First of all, make sure that Passware Kit lists all your GPU cards at Tools | Options | Hardware | Acceleration Units and that all of them are enabled as displayed below. You might also need to uncheck the box Disable GPU acceleration when the user is active there.

If not all of your cards are listed there, use the GPU Caps Viewer utility to check whether the system is able to recognize all of your GPU cards. In GPU Caps Viewer, go to the CUDA tab and check the "Number of CUDA devices" record as displayed below:

If the number of GPU cards in GPU Caps Viewer is correct, but Passware Kit still does not list all of your GPU cards at Tools | Options, please contact our Support for assistance.

If the number of GPU cards in GPU Caps Viewer is incorrect, the problem is most likely connected with the NVIDIA driver. You might need to update the driver to the latest version or downgrade it to the recommended version GeForce 340.52 or 333.11 for Tesla (make sure to install the correct version of the driver in accordance with your OS: 32-bit or 64-bit). Also try disabling the SLI mode or CrossfireX in NVIDIA settings.

For the stable performance, if you have more than 4 GPU cards on your computer, we recommend using the 64-bit version of Passware Kit on Windows 64-bit with more than 8GB of RAM.

Q: Why has Passware Kit unexpectedly stopped using my GPU card for the password recovery?

A: If Passware Kit started using your GPU card, but as the password recovery process went on, it then stopped using it, the problem is likely connected with the overheating of your GPU card. In this case, Passware Kit displays messages "Stopped using GPU" and "Hardware acceleration error" in the Log tab.

You can check if your GPU cards are overheated, using any of these tools: GPU Caps Viewer, GPU Shark, GPU-Z.

The only solution to prevent your GPU cards from overheating is installing a corresponding cooling system.

The problem with unexpected failure of GPU acceleration may also be connected with power supply units. Make sure your power supply unit and its components meet the following requirements. You can also check if your system instability is related to the power supply at:
http://support.amd.com/en-us/kb-articles/Pages/powersupplysysteminstability.aspx.