Customer support is included with the first year of a perpetual Passware license, a subscription purchase, or with Software Maintenance and Support Renewal after the first year of a perpetual license.
Support is available online via the Passware website and email:
Web based support: https://support.passware.com/hc/en-us/requests/new
Knowledge base: https://support.passware.com/hc/en-us
Customer support is available during regular Passware business hours, our standard customer support response time is the same or next business day.