Q: I lost my Passware Product Key
If you no longer have the installation file or the product key, fill out this form and we will resend the information to you.
You can also use this form to receive a new download link for your software.
You will need to enter the email address that was used to purchase the license, and the information will be sent to this email. If the email used for the purchase is no longer available, please contact our Customer Support with proof of purchase (order number, email used with purchase, product key, etc).
Q: How is Passware Kit licensed?
Please review our Licence Agreement below:
Q: I already have a Passware product, how can I update it to the latest version?
Passware Kit Forensic and Passware Kit Business
Please login to your Passware Account and select “Manage/Renew Subscription” or select “Check for updates” option from the Help menu in Passware Kit.
If a newer version of Passware Kit is available, the application shows a change log and offers to download and install the new version. An active Passware Subscription is required to receive software updates.
All other Passware products
To see if there is an update available for your Passware Kit edition, select “Check for updates” option from the Help menu in Passware Kit.
All other Passware products can be updated with a 50% discount off the original price. Minor updates with bugfixes are provided free of charge.
Please contact our Customer Support to get the most current update/revision of the software with a 50% discount. Please make sure to provide proof of purchase: product key, order number or order confirmation email.
Q: How can I transfer Passware product to another PC?
To transfer Passware Kit license to a different computer the software should be uninstalled from the first PC and then installed to the second PC. To make sure you continue your current recovery process on a new computer, please refer to the following article: