Passware provides a 30-Day Money-Back Guarantee if any product does not function as advertised. Passware stands by its products and provides its customers with the most reliable and up-to-date password recovery solutions, as well as excellent customer support service.
Refund Policy:
- Products must be returned within 30 days from the date of purchase.
- Customers are required to provide evidence of the problem, i.e. screenshots, sample files, etc., upon the request of a Passware Support representative.
- Full purchase prices are refunded, excluding shipping costs.
Passware Kit Mobile: Passware provides a 30-Day Money-Back Guarantee when Passware Kit Mobile does not function as advertised on the condition that no successful extractions have been made. Customers are required to produce evidence of the problem, e.g., screenshots, logs, encrypted_project_key.bin file, pkm_project.pwproj file, etc., upon request of a Support representative.
Limitations: For some types of files, such as MS Office 2007-2019 documents, RAR archives, and other types marked as "Brute-force Recovery" in the specifications table, the password recovery process is time-consuming. In this case, the password recovery speed is guaranteed, but the time required to check all the passwords for this file depends on the password settings. Therefore, a long password recovery process is not a reason for a refund.
Non-refundable Products:
- Single-use products (marked "for a single file only") are non-refundable, regardless of the refund reason.
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