- What is the Passware Software Maintenance and Support (SMS) and renewal policy?
- My Passware Kit Forensic/Business SMS has expired. What are my renewal options?
- How do I download the latest version of Passware Kit?
- I have updated Passware Kit Business/Forensic/Ultimate, but the Product Key is incorrect. I have an active subscription/license. What is wrong?
- Passware Kit Agents: licensing and subscription, how to update Passware Kit Agents
- I purchased the software, but have not received the email with a download link or Product Key
- My Subscription has been suspended. How can I access my account?
- How can I change the email address/password for my Passware account
- What is the difference between Passware Kit Forensic and Passware Kit Forensic - Lab Edition?
- I already own a Passware Kit Business license, how do I upgrade to Passware Kit Forensic or Ultimate edition?
- How do I verify my Passware download?
Q: What is the Passware Software Maintenance and Support (SMS) and renewal policy?
Passware Kit Business and Forensic orders come with a one-year Software Maintenance and Support (SMS) subscription.
After the SMS expires, you will no longer receive software updates and bug fixes; however, the software will continue to run.
Passware Kit Ultimate and Mobile are annual termed licenses. Free updates are available within the license validity period. Upon license expiration, the update requires purchasing a new license.
New features are being added to Passware Kit on a regular basis with four major releases and multiple minor updates per year. This release cycle has been strictly followed for over 15 years.
You will receive a Passware account login along with the software download link and a product key.
Your Software Maintenance & Support (SMS) subscription or active annual license lets you access new versions of the software when released and receive technical support.
You can check the expiration date in the Passware account:
If a renewal of an SMS subscription is purchased after its expiration date, the subscription is renewed for 1 or 3 years starting from the expiration date, not from the purchase date.
Q: My Passware Kit Forensic/Business SMS expired. What are my renewal options?
You can renew your existing subscription for Passware Kit or request a renewal quote directly from the Passware account. There are two options, 1-year or 3-year renewal.
If an expired subscription is renewed, the new expiry date is calculated from the previous expiration date.
For any subscription renewal questions, please contact Sales.
Q: How do I download the latest version of Passware Kit?
If your SMS or license is still active, you can log in to the Passware account and download the latest versions of Passware Kit and Passware Agent.
If you do not know the email address used at the time of purchase, please contact our Support with your current Product Key and order information.
Q: I have updated Passware Kit Business/Forensic/Ultimate, but the Product Key is incorrect. I have an active subscription/license. What is wrong?
At the end of each year, Passware releases a major update to Passware Kit (version 2024.x->2025.x->2026.x), which requires a new product key.
If you have an active SMS or license and receive the “Invalid Product Key” error, please log in to your Passware account, go to “Download & Product Keys”, and get a new key.
Enter this product key into the Tools | License Manager in Passware Kit.
Q: Passware Kit Agents: licensing and subscription, how to update Passware Kit Agents
Passware Kit Agent is available for free download. You can download and install as many Agents as needed, but Passware Kit has a limitation on the number of Agents that can be used depending on the Passware Kit edition.
You can increase the number of Passware Kit Agents supported by Passware Kit Forensic at any time by purchasing a license for additional agents.
The Passware Kit Agent pack comes with a one-year Software Maintenance and Support (SMS) subscription.
Both Windows and Linux versions of Passware Kit Agent can be downloaded from your Passware Account.
Q: I purchased the software, but have not received the email with a download link or Product Key
The email with the download links and Product Key is delivered by our e-commerce partner cleverbridge.
It can take several minutes after the purchase. If you have not received the email, please check the Spam/Junk folder first. Otherwise, contact cleverbridge directly at cs@cleverbridge.com with the order information.
Passware Kit Ultimate and Mobile orders require manual review. Additional time and information may be needed to process your order.
Q: My Subscription has been suspended. How can I access my account?
Please contact our Support with the license information.
Q: How can I change the email address/password for my Passware account
Please login to your Passware Account and click on the cogwheel icon in the top right corner and select “Change password”.
NOTE: Passware Account is available for Passware Kit Ultimate, Forensic, Business and Mobile editions only.
If you cannot recall your password, reset it on the login page.
Enter your email address and click the “Reset my password” link. You should receive an email at the email address registered with the subscription.
Please be sure to check your Spam/Junk folder if you don’t receive an email from us.
If there is still no email, please contact our Support with the license details.
NOTE: If you own a Home & Small Office edition, you do not have a Passware Account. Passware Account is available for customers of Passware Kit Ultimate, Forensic, Business, and Mobile editions only.
You can also change the email for the subscription: please click on the cogwheel icon in the top right corner and select “Change email”.
For security reasons, you will be prompted for your password.
Q: What is the difference between Passware Kit Forensic and Passware Kit Forensic - Lab Edition?
A single Passware Kit Forensic License comes with one year of Software Maintenance and Support (SMS) subscription and supports 5 Passware Kit Agents.
Passware Kit Forensic - Lab Edition is a decryption solution for a forensic lab. It includes:
- One Passware Kit Forensic License
- 100 Passware Kit Agents
- 3 Years of Software Maintenance and Support (SMS) for Passware Kit and Agents.
Q: I already own a Passware Kit Business license, how do I upgrade to Passware Kit Forensic or Ultimate edition?
Please contact Sales.
Q: How do I verify my Passware download?
Due to company security policies, the downloaded files might require additional verification. Passware Account portal (available for PKU, PKF, PKB, and PKM customers) now displays SHA-512 hashes for all installation files as well as dictionaries, ensuring the integrity of the downloads.
Click the “Show SHA-512 fingerprint” icon next to the download button to verify the file checksum.
More Licensing / Passware Account questions:
Comments
0 comments
Please sign in to leave a comment.